SQMAS treats the privacy of customers very seriously and takes appropriate measures to safeguard individuals’ privacy. This policy explains how we protect and manage the personal data individuals share with us. Personal data means any information which may be used to identify an individual, whether at home or at work.
You provide us with personal data either on a paper form, web site, over the telephone, face to face or via email. This may include name, address, date of birth, email address and bank account details. We use this information to manage and administer client work contracts.
We may obtain details in hard-copy or electronically via an email. We do not record telephone conversations. All personal data we hold is first requested and freely given by an individual and essential for us to administer client work contracts: we do not obtain personal information from third parties or use this information for any marketing purposes.
We will keep personal and company information confidential and only share it where required to do so for legal or compliance monitoring reasons, or updating the website. We do not share personal data outside the UK.
We only keep personal information for the time required to administer a contract or as required for legal reasons, such as invoices for 5 years for accounting purposes. Details of company and individual’s information will be retained for the duration the company is registered to SQMAS or engaged with SQMAS services. If at any time the company no longer wishes to be involved with SQMAS information will be archived and retained for a period of 3 years. All information which is no longer required will be disposed of securely.
The General Data Protection Regulation (GDPR) grants you the right, upon formal written request, to obtain details of the personal data we hold about you, how we acquired the information, the purpose it is used for and who we share it with. We will provide these details within 30 days of a formal request. Under General Data Protection Regulation (GDPR) law, from May 25th 2018, you also have the right ‘to be forgotten’ by us. This means that you have the right to request that we remove all unrequired, personally identifying information that we hold about you.
If you believe we are not handling your personal information correctly, fairly or with your consent, you also have the right to lodge a complaint with a supervisory authority responsible for overseeing and regulating the GDPR in an EU Member State. In most cases, this will be the supervisory authority of the country where you live.
For the UK, the supervisory authority is the Information Commissioner’s Office, whose website is www.ico.org.uk.
Types of information gathered when you visit our website are, your IP address and details about your visit to our websites (e.g. which pages you visited, the links you accessed, information about your web browser and device’s operating system and how you accessed our website).
We collect that information using Google Analytics and no personally identifying information is captured using this service. We only use this information to monitor and report how visitors interact with our websites so that we can make our website more helpful to them.
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To ensure the highest level of service, we need to keep accurate personal data and take reasonable steps to ensure this by updating personal information when necessary.